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MySantander Banking 2.5 / 10 DXR AI INDEX

🇩🇪 Germany

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21% 🙂 Positive 194
21%
🇩🇪
45%
🌍
62%
77% 😕 Negative 711
77%
🇩🇪
52%
🌍
33%
2% 😎 Neutral 15
2%
🇩🇪
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-22 - 2024-12-29 26 Login & Access General Cards Support & Assistance App Design
2024-12-15 - 2024-12-22 31 Login & Access General Support & Assistance App Design Technical Issues
2024-12-08 - 2024-12-15 34 Login & Access General Support & Assistance App Design App Updates
2024-12-01 - 2024-12-08 34 Login & Access General Cards Support & Assistance App Design
2024-11-10 - 2024-11-17 34 Login & Access General Money Transfers App Design App Updates
2024-10-27 - 2024-11-03 44 Login & Access General App Design Technical Issues App Updates
2024-10-20 - 2024-10-27 40 Login & Access General Support & Assistance App Design App Updates
2024-09-08 - 2024-09-15 33 Login & Access General Support & Assistance App Design App Updates
2024-05-12 - 2024-05-19 79 Login & Access General Support & Assistance App Design App Updates
2024-05-05 - 2024-05-12 34 Login & Access General App Design Technical Issues App Updates

MySantander Banking 🇩🇪 Germany 🌍 Global
General Important 413 -21% 30% 59%
Profile & Settings 2 -33% -74% -58%
Language 6 -57% -1% -20%
Support & Assistance Important 56 -74% -81% -35%
App Design Important 119 -78% -50% 44%
Cards 19 -83% -84% -52%
App Updates 38 -84% -91% -76%
Technical Issues 38 -87% -80% -69%
Money Transfers 13 -90% -60% -6%
Login & Access Important 168 -93% -91% -85%
Fees, Limits & Charges 4 -100% -90% -48%
Advertising 1 -100% -86% -70%
Account Blocking 6 -100% -95% -70%
Cash Loans 8 -100% -89% -65%
Loyalty Program 2 -100% -52% -6%
QR Payments 14 -100% -71% -61%
Notifications & SMS 1 -100% -91% -77%
Repeat Transactions 1 -100% -95% -43%
App Speed 2 -100% 0% 34%
Transaction History 2 -100% -73% -50%
Non-Customers 1 -100% -100% -41%
Payments 6 -100% -86% -10%