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DKB 2.8 / 10 DXR AI INDEX

🇩🇪 Germany

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26% 🙂 Positive 1522
26%
🇩🇪
45%
🌍
62%
72% 😕 Negative 4292
72%
🇩🇪
52%
🌍
33%
2% 😎 Neutral 124
2%
🇩🇪
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-08 - 2024-12-15 149 Login & Access General Support & Assistance App Design App Updates
2024-12-01 - 2024-12-08 180 Login & Access General Support & Assistance App Design Technical Issues
2024-11-24 - 2024-12-01 194 Login & Access General Support & Assistance App Design Technical Issues
2024-11-17 - 2024-11-24 179 Login & Access General Support & Assistance App Design Technical Issues
2024-11-10 - 2024-11-17 162 Login & Access General Support & Assistance App Design Technical Issues
2024-10-27 - 2024-11-03 184 Login & Access General Cards Support & Assistance App Design
2024-10-06 - 2024-10-13 154 Login & Access General Support & Assistance App Design Technical Issues
2024-09-29 - 2024-10-06 166 Login & Access General Support & Assistance App Design Technical Issues
2024-09-22 - 2024-09-29 163 Login & Access General Support & Assistance App Design App Updates
2024-09-08 - 2024-09-15 161 Login & Access General Money Transfers Support & Assistance App Design

DKB 🇩🇪 Germany 🌍 Global
Investments 2 0% -65% 28%
Ecosystem 2 0% -33% -61%
General Important 3087 -18% 30% 59%
Advertising 3 -50% -86% -70%
Transaction History 4 -50% -73% -50%
Language 2 -50% -1% -20%
App Speed 20 -50% 0% 34%
Notifications & SMS 7 -56% -91% -77%
Profile & Settings 2 -60% -74% -58%
App Design Important 872 -66% -50% 44%
Deposits & Accounts 3 -67% -58% -26%
Loyalty Program 3 -71% -52% -6%
Money Transfers 80 -78% -60% -6%
QR Payments 10 -80% -71% -61%
Support & Assistance Important 379 -86% -81% -35%
Technical Issues 212 -87% -80% -69%
Fees, Limits & Charges 55 -87% -90% -48%
Payments 81 -87% -86% -10%
Cards 150 -92% -84% -52%
Login & Access Important 843 -93% -91% -85%
Account Blocking 25 -95% -95% -70%
App Updates 73 -96% -91% -76%
Cash Loans 18 -100% -89% -65%
Repeat Transactions 1 -100% -95% -43%
Balances & Products 4 -100% -99% -78%